Terms of Service
Last updated: October 1, 2026
1. General
These terms apply to all agreements with Uneven Bits ApS (CVR no. DK30487842) regarding the use of Asktopus, an AI chat assistant platform for websites. By creating an account and using the service, you accept these terms.
2. The Service
Asktopus provides an AI-powered chat widget that can be integrated on websites via a script tag. The service includes: automatic crawling and indexing of your website, upload and indexing of documents (PDF, DOCX), a configurable chat widget for integration on your website, AI-generated answers based on your content via retrieval-augmented generation (RAG), a dashboard for managing websites, documents, and conversations, and ongoing updates and improvements to the platform.
3. Subscription and payment
Subscriptions are billed monthly or yearly in advance, as you choose. All prices are listed excluding VAT unless otherwise stated. Payment is handled securely via Stripe. In the event of non-payment, we reserve the right to suspend access to the service after prior notice.
4. AI-generated content
Asktopus uses language models to generate answers based on your crawled website content and uploaded documents. We strive for high answer quality but do not guarantee that AI-generated answers are always correct, complete, or up to date. You are responsible for ensuring that your source content is accurate. We recommend that you regularly review conversations in your dashboard to ensure answer quality.
5. Liability
Asktopus is provided "as is". We aim for stable operation but do not guarantee that the service is error-free or uninterrupted, and we accept no liability for indirect losses, including operational losses, lost profits, or loss of data. You are responsible for ensuring that your use of the service — including the content you make available to the chat assistant and how you integrate the widget on your website — complies with applicable legislation.
6. Termination
You may cancel your subscription at any time via your dashboard. Cancellation takes effect at the end of the current billing period, and amounts already paid, including for yearly billing, are not refunded. After that, your account continues on the free plan. If you ask us to delete your account, your data will be deleted within 30 days, unless legislation requires longer retention. We reserve the right to terminate your account with immediate effect in the event of material breach of these terms.
7. Governing law and jurisdiction
These terms are governed by Danish law. Any disputes that cannot be resolved amicably shall be decided by the Danish courts with the Copenhagen District Court as the court of first instance.
8. Changes
We reserve the right to change these terms with 30 days' notice. Material changes will be communicated via email to the email address associated with your account. Continued use of the service after changes take effect is considered acceptance of the updated terms.
9. Data processing
When Asktopus processes personal data about visitors to your website on your behalf, we are the data processor and you are the data controller. Our data processing agreement, available at asktopus.com/en/dpa, forms part of these terms and applies for as long as you use the service. If you need a signed copy, contact us.