AI chatbot for your industry/Use case

AI chatbot for online stores

When a visitor can't find an answer, the sale disappears. Asktopus syncs your product catalogue and reads your store, so it answers questions about products, stock, shipping and returns at any hour.

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Answered outside opening hours

21:47
Do you have the rain jacket in size M?
Answered
23:12
How long does delivery to Germany take?
Answered
06:38
Can I return an opened product?
Answered

What Asktopus solves for online stores

Captures sales outside business hours

Many purchases happen in the evening or on weekends, when your support team is offline. Asktopus answers in the same second, with a link to the right product, and keeps the potential customer on the way to checkout.

Fewer returns from confused customers

When visitors can ask specific questions about size, materials, and compatibility before buying, the number of returns driven by misunderstandings drops.

Takes load off your support team

Repetitive questions about shipping, returns, and payment are answered automatically. Your team can focus on the inquiries that actually need a human.

Your product catalogue, always current

Asktopus syncs the products in your webshop into the assistant's knowledge. Each product becomes its own answer, with the price, variants, stock and a link to the product page. When the chat names a product, it shows the product's card with its picture, current price and stock, so a visitor who asks “Do you have it in size M?” goes straight to the product.

Found automatically when you scan your site

Shopify
WooCommerce
Adobe Commerce (Magento)
Wix
Squarespace
PrestaShop
BigCommerce
Ecwid
Shopware

Shopify, WooCommerce, Magento and product feeds sync every hour on Pro and Business and daily on Starter. Shops read from their product pages sync daily. Sync now updates them at any time.
Another shop system? Paste the address of your Google Shopping product feed, the same feed Google and Meta use.
Only changed products are updated, with no gap in answers. Each product counts as one page of your plan, and product pages are left out of the website update, so nothing is counted twice.

How online stores use Asktopus

1
Products, prices and stock
Sizes, variants, stock, prices, materials. Asktopus answers from your synced product catalogue with the current price and availability and a link to the product, and from your product descriptions, FAQ pages and uploaded product sheets.
2
Shipping and delivery
Visitors want to know how long delivery takes, what shipping costs, and whether you ship to their country. The answers are on your shipping pages, but often hard to find. Asktopus surfaces them the moment the question is asked.
3
Returns and exchanges
Return policy, right of withdrawal, and exchange process are classic pre-purchase questions. A clear answer reduces both cart abandonment and downstream returns from confused customers.

Examples of questions your visitors ask

Do you have the rain jacket in size M?
How long does delivery to Germany take?
Can I return an opened product?
Is the black one back in stock?
Do you accept Klarna?
What do I do if my package hasn't arrived?

Questions about Asktopus for online stores

Does Asktopus work with Shopify, WooCommerce and Magento?

Yes. Asktopus finds your shop when it scans your site and syncs the product catalogue from Shopify, WooCommerce and Adobe Commerce (Magento), and from Wix, Squarespace, PrestaShop, BigCommerce, Ecwid, Shopware and most other shop systems through the product data on their product pages. Any shop can also use its Google Shopping product feed. The chat itself is one script tag, with no plugin. It can't place orders or look up a customer's orders.

How up to date are prices and stock?

Shopify, WooCommerce, Magento and product feeds sync every hour on Pro and Business and daily on Starter. Shops read from their product pages sync daily. You can click Sync now at any time, only changed products are updated, and the assistant keeps answering while a sync runs. Each product counts as one page of your plan.

What happens if a customer has a question I haven't covered on the site?

Asktopus won't make up answers. It tells the customer it doesn't have the specific answer, and if you've switched on human handoff, the customer can reach your team with the “Talk to a person” button in the chat.