AI chatbot for your industry/Use case

AI chatbot for public institutions

Citizens call and write about information that's already on the website. Asktopus reads the institution's own pages and answers citizens whenever they need it.

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Answered outside opening hours

21:47
Where do I find the application for a building permit?
Answered
23:12
What are the opening hours at citizen service?
Answered
06:38
Where do I drop off bulky waste?
Answered

How public institutions use Asktopus

1
Citizen service around the clock
Questions about opening hours, how to book an appointment, or where to find a specific form can be answered outside phone hours. It reduces pressure on the contact center and improves service beyond 9 to 5.
2
Guidance through applications
Many citizens don't know which service to apply for or which documents to attach. Asktopus can point to the right pages and explain the process based on the institution's own guidelines.
3
Information in multiple languages
Citizens who don't have Danish as a first language can ask questions in English or other major European languages. Asktopus answers in the same language, based on the Danish source material.

Examples of questions citizens ask

Where do I find the application for a building permit?
What are the opening hours at citizen service?
Where do I drop off bulky waste?
Which documents do I need for a passport?
How do I apply for childcare?
Where do I appeal a parking ticket?

What Asktopus solves for public institutions

Takes load off citizen service

The repetitive questions citizen service gets by phone and email are answered automatically. Staff get time for the inquiries that actually require case work.

Better accessibility outside business hours

Many citizens can only look up information in the evening or on weekends. Asktopus answers in the second, regardless of when the citizen writes.

Built in Denmark, GDPR-compliant

Asktopus is built in Denmark and complies with GDPR. The content of conversations is deleted automatically after 90 days and never resold.

Questions about Asktopus for public institutions

Can Asktopus be part of an existing self-service solution?

Asktopus is embedded with a single script tag and can be placed on any page, including alongside an existing self-service portal. It can't decide cases or handle personal data, only answer questions based on public content.

How is GDPR and data processing handled?

Asktopus complies with GDPR. The content of chat conversations is deleted automatically after 90 days and is not sold to third parties. Our data processing agreement is part of our terms and can be read at asktopus.com/en/dpa. If you need a signed copy or want to go through it with your data protection officer, contact us.

Can we have the widget in the institution's own colors and brand?

Yes. Customization of colors, icon, position, and welcome message is included from the Pro plan. On the Business plan, the widget can also run on a custom domain.