All features

A complete overview of what Asktopus can do for your business

Knowledge foundation

Website crawling

Crawling and indexing of the parts of your website you choose. The knowledge updates itself every week on Pro and every 3 days on Business, or with one click whenever you like.

Our crawler goes through the pages of your website you select, extracts the text and structures it for fast search. On Pro and Business it reads your site again automatically and picks up new pages in the sections you chose; after a big change, click Update knowledge and the assistant picks up the latest version right away.

Product catalogue sync

Each product in your webshop becomes its own answer, with the current price, variants, stock and a link to the product page.

Asktopus finds your shop when it scans your site: Shopify, WooCommerce, Adobe Commerce (Magento), Wix, Squarespace, PrestaShop, BigCommerce and most other shop systems. Any other shop can paste the address of its Google Shopping product feed. Shopify, WooCommerce, Magento and feeds sync every hour on Pro and Business; other shops and plans sync daily. Only changed products are updated, and Sync now updates them at any time.

Document uploads

Upload PDFs and Word documents the assistant can pull answers from.

In addition to website content, you can upload PDFs, DOCX, text and Markdown files, and CSV files of questions and answers directly in the dashboard. They are automatically indexed and answer alongside your web pages — useful for price lists, terms, manuals, and other material that isn't openly published on your site.

Knowledge articles

Write markdown articles directly in the dashboard — like an internal wiki the assistant can pull from.

When your website doesn't cover a topic, write a knowledge article directly in the dashboard. Articles support markdown, version history, and a draft → publish workflow so you can edit calmly and ship when ready. Published articles are indexed automatically and answer alongside crawled pages and uploaded documents.

Answer quality

AI-powered answers

Advanced language model that understands context and provides accurate, natural answers based on your content.

Asktopus uses state-of-the-art language models to understand your visitors' questions and deliver accurate, contextual answers. The model is designed to stick to facts from your content and never fabricate information.

Smart routing

Simple questions are answered by a fast, affordable model. Complex questions are sent to an advanced model.

To keep costs down and response times short, Asktopus uses intelligent routing. Simple questions like opening hours are answered by a fast, affordable model, while complex technical questions are automatically sent to a more advanced model.

Answer cache

Repeat questions are served instantly from cache — no tokens spent.

When the same question comes up again and again — shipping, opening hours, returns — we save the first answer and reuse it for subsequent identical queries. That means faster responses for your visitors and lower LLM costs for you. The cache expires after 7 days so answers stay current with your content.

Operations & integration

Widget customization

Customize colors, position, welcome message, and more so the widget matches your brand.

Make the chat widget your own. Choose colors, position, welcome message, suggested questions visitors can ask with a click, avatar, and more directly from the dashboard. The widget automatically adapts to mobile and desktop screens, and you can add blocked patterns and prompt-injection detection to prevent misuse.

Human handoff

Visitors can reach a real person from the chat at any time. Their message goes to your team by e-mail, Slack or webhook.

Some questions need a human, like quotes, complaints and special requests. A “Talk to a person” button in the chat opens a contact panel with your team's details and a short form, visitors who write that they want a person get the same form, and when the assistant can't answer a question, it offers a person right under that answer. Messages arrive by e-mail, Slack or webhook with the conversation before, and appear in the dashboard.

Conversation overview

Read every conversation in the dashboard, and get a weekly summary with the questions your content may not cover.

Read every conversation in the dashboard and see which ones were handed to your team, and why. Visitors can rate each answer with a thumbs up or down, and a list shows the questions the assistant couldn't answer, each with a button to write the answer. That shows what your visitors want to know and where your content has gaps. If someone abuses the chat, you can block them from the conversation.

API & MCP access

Programmatic access via API keys — plus MCP so AI agents can discover and use the service.

Use Asktopus as a building block in your own tools. Our REST API gives full access to conversations, sites, knowledge base, and settings with per-workspace API keys, and we expose an MCP server so AI agents (Claude, GPT, etc.) can automatically discover and call the tools. The service also provides an OpenAPI spec and an llms.txt so agents can find their way around.

Team members

Invite colleagues as editors or viewers. Multiple sites per workspace.

Asktopus is built for the whole team, not just the owner. Invite colleagues as editors (manage sites, documents, and articles) or viewers (read-only access). Each workspace can also host multiple sites, so agencies and groups can manage several clients or brands from the same login. The number of team members and sites depends on your plan.

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